Child safety
Updated September 11, 2026
Neshamai is an app for adults. These standards state what we do so that no minor is here, and what happens if child sexual abuse or exploitation material or conduct (what Google calls CSAE) appears. They are not a statement of intent: every point describes something the product already does.
18 and over only
The app is for people aged 18 and over, and there is no way in for a minor. Date of birth is required when the profile is created and the system will not accept an age under 18: it is not a warning you can dismiss, it is a validation that stops the save. On top of that, sign-up is by invitation only, so nobody arrives by accident.
Forbidden, in plain words
Any child sexual abuse or exploitation content or conduct is forbidden: images, text, hints, requests, contact and links. Posing as a minor or seeking contact with one is forbidden too. Anyone who does it loses their account immediately and without a refund, and the case is made available to the authorities.
How to report, from inside the app
Every profile and every conversation has a report button, and you can block the person from the same place. A report reaches our moderation panel and is looked at; it does not sit in an automated queue. If you would rather write to us directly, the address is below and we answer.
What we do when it happens
The account is closed, the content is removed, and we keep what is needed to help an investigation. If there is child sexual abuse material, we report it to the competent authorities of the Argentine Republic and cooperate with lawful requests.
What helps it not happen
- Sign-up is by invitation only: there is no open registration.
- Photos go through automatic verification before they are shown.
- There are no minors' profiles and you cannot search for ages under 18.
- A reported account can be paused while it is reviewed, without waiting for anyone.
Who to write to
The point of contact for any child safety matter, including enquiries from authorities, is: hola@neshamai.com
We comply with Argentine law on this matter and with the requirements of the app stores where Neshamai is distributed.
