Terms

1. What Neshamai is and who runs it

Neshamai is a serious-intent dating app for Jewish adults, today in Argentina and the region, and it works by invitation only. It is run by an individual domiciled in Argentina; contact details are at the end of this document.

What we offer is a space and a set of tools — compatibility, chats, date planning, reputation — so you can meet people. We are not a matchmaking agency, we do not charge for introducing anyone, and we do not guarantee that you will find a partner or get any particular number of matches.

2. Accepting these terms

By creating your account and using the app you accept these terms and the privacy policy, which forms part of them. If you disagree with any of it, don't use the app.

We record the date you accepted. If we change something important we'll tell you inside the app before it applies, and continuing to use the app after that notice means accepting the new version.

3. Who can use it

To have an account you need all of the following:

• Be 18 or older. No exceptions, and there are no minors' profiles in the app.
• Use your real identity: your name, your age and current photos of yourself.
• One person, one account. Duplicate, third-party, commercial and automated accounts are not allowed.
• No conviction for sexual offences, gender violence or human trafficking. If we find out otherwise, we close the account.
• Not have had an account closed by us before, unless we've talked it over and agreed you can come back.
• Have the legal capacity to enter into a contract on your own.

Child sexual abuse and exploitation is absolutely prohibited in any form, including uploading, requesting, sharing or linking to child sexual abuse material. This is not a community rule: it is a crime. Any such content is removed as soon as we know about it, the account is closed without notice, and the case is reported to the competent authorities and to the National Center for Missing and Exploited Children. Report it with the flag button on every profile and every conversation, or write to soporte@neshamai.com, our designated child safety point of contact.

4. The invitation

You get in with an invitation code only. Codes are personal, single-use, and are not sold or transferred: publishing, selling or handing them out is grounds for removal, both for the person doing it and for the code.

We may stop issuing codes, void unused ones and decide who we invite, without having to explain the criteria. It's a closed community, and this is the part of the service that keeps it closed.

5. Your account and your security

Your password is yours and looking after it is your responsibility. Don't share it, don't reuse one from another site, and tell us straight away if you suspect someone got into your account.

Anything done from your account is considered done by you. If you lose access, recovery always goes through the email you registered with.

6. Your profile, your photos and your content

What you upload stays yours. So that we can show it inside the app you grant us a limited, free, revocable permission to host it, show it to other members and adapt it technically (generating a thumbnail, for example). That permission ends when you delete the content or your account, with the single exception of whatever remains in a backup for as long as that backup exists.

We don't use your photos or your text in advertising or outside the app without asking you separately and in writing. Rules for what you can upload:

• Photos: they must be yours and current, and your face must be visible in at least one. No photos of other people without their permission, no screenshots from other apps, no minors, no nudity and no explicit sexual content.
• No contact details in your profile — phone, social media, email — and no promotion of products, services, causes or events.
• No content that isn't yours or that infringes other people's rights.

We can take down content that breaks these rules without prior notice, and if it's serious or repeated, close the account.

7. What you can't do

By using Neshamai you agree not to:

• Harass, threaten, discriminate against, insult or disrespect anyone. This includes hate speech based on religion, origin, gender, orientation, disability or age.
• Send sexual content the other person didn't ask for, or push after a no.
• Ask another member for money, transfers, gifts or bank details, for any reason. Also no offering investments, loans or «opportunities». The one thing outside this rule is the cost of a community plan — a dinner, an outing — which the host states on the plan itself, in the open: Neshamai neither charges nor handles that money.
• Offer or request sex in exchange for money or anything else.
• Lie about who you are, your age, your relationship status or what you're looking for.
• Share or publish elsewhere what another person showed or wrote to you here, including chat screenshots and photos.
• Use the app to sell, recruit, campaign politically or send spam.
• Automate your use: bots, scripts, scraping, extracting profile data or trying to reach parts of the app that aren't yours.
• Try to break, overload or get around the app's security measures.

Any of these can end in immediate removal, and the ones that are also crimes we can report to the authorities.

8. Chats and messages

A chat only opens when the interest is mutual. The app is built for a few conversations at a time, and that's deliberate: the chat isn't an endless list of conversations going nowhere.

A conversation with no reply for 72 hours pauses itself. It isn't a punishment: it frees the slot and makes it clear to the other person where things stand.

Messages are stored in our database so you can read them when you come back. THEY ARE NOT END-TO-END ENCRYPTED: with the server key it is technically possible to read them. A person on the team only does so when a report justifies it or a competent authority orders it; the Coach analyzes them as explained below. If you need a genuinely private conversation, don't have it here — or in any other dating app's chat.

THE COACH ANALYZES CONVERSATIONS. By accepting these terms you agree that the app's Coach uses artificial intelligence to analyze the text messages in your conversations — the ones you write and the ones you receive — to advise whoever asks it. It applies to both sides: the other person's Coach may also analyze what you wrote to them. Voice notes are not analyzed.

You have three different tools and it's worth not mixing them up. HIDING yourself from someone: from then on they no longer see you in Meet; it's immediate, we don't tell them, and it doesn't close a conversation you already had. UNMATCHING: closes the conversation for both of you. REPORTING: additionally sends the case to moderation, and that's the right move if someone was disrespectful.

9. Matches, likes and super likes

A like doesn't reach anyone until it's mutual: before that, the other person doesn't know it exists. When both people like each other there's a match and the chat opens.

Super likes are a monthly allowance of 5 that resets each month. They don't accumulate, they aren't sold separately and they don't guarantee a reply.

The order profiles appear in is decided by our compatibility system. We don't sell placement, there are no paid featured profiles and you can't pay to be shown more.

Profiles arrive as one batch a day: 20, the same for everyone, plan or no plan. The batch renews at midnight (Buenos Aires time), and profiles you didn't answer can show up again.

10. Reputation, reviews and post-date feedback

After a conversation or a date you can leave an anonymous review. It takes several people agreeing for anything to appear on a profile: one opinion labels no one.

The feedback you leave after a date is private and the other person NEVER sees it. We use it for safety and to improve compatibility, not to rank people.

We also measure behavioural signals — conversations left unanswered, for example. That does NOT lower your account's visibility and doesn't take you out of the deck. With two or more abandonments recorded under the full procedure, the “Frequent ghosting” label can appear on your profile: it isn't a score, it doesn't say with whom or when, and it can be disputed.

Using reviews to get back at someone, defame them or pressure them is grounds for removal.

11. Reports, moderation and sanctions

You can report a profile or a conversation from the app. Reports are private: the reported person doesn't know who reported them.

We review them by hand, one by one. Depending on what we find, measures range from a warning to hiding the profile, limiting features, suspending or closing the account. In serious cases — threats, crimes, risk to someone — we may act without prior notice and involve the authorities.

If we close your account and you think it was a mistake, write to us and we'll look at it again. There's no formal appeals procedure, but there is a person who reads and replies.

ZERO TOLERANCE for abusive content and for the people who send it. We review every report within 24 hours: content that breaks these rules is taken down, and if the behaviour is serious or repeated, we close the account behind it. On top of that, anyone can unmatch from inside the conversation itself and stop receiving messages from that person right away.

12. Safety when you meet someone

WE DO NOT RUN BACKGROUND CHECKS AND WE DO NOT VERIFY IDENTITY WITH DOCUMENTS. What we do is require a complete profile and, if you turn it on, have the AI flag inconsistencies between your photos, your age and your bio. That reduces surprises; it doesn't eliminate them, and it doesn't replace your judgement.

Before a first meeting: pick a public place, tell someone you trust where you'll be, don't share your address or bank details, and if something feels off, leave. There is no reason to stay out of politeness.

Never send money to someone you met here, however convincing the story: it is the most common scam in every dating app in the world. The only thing that can cost money is a community plan, with its cost stated in the plan and visible to everyone; that is settled on the spot, never by a transfer beforehand.

Meetings are between you and happen outside the app: we don't take part, we don't supervise them and we are not party to what happens there.

13. Artificial intelligence

We use AI to suggest compatibility, write icebreakers, explain why two people might fit and — only if you turn it on — analyse your photos.

The AI observes patterns and suggests. It does not diagnose personality, does not predict whether someone will be faithful or ghost you, does not judge attractiveness and does not replace your judgement. What the coach says is not psychological, medical or legal advice.

Photo analysis is optional: your consent is stored with its date and you can withdraw it and delete the analysis whenever you want from Settings → Privacy and data.

No decision that affects you significantly — closing your account, for instance — is taken by the AI on its own.

14. Astrology

We calculate your birth chart and synastry from real planetary positions, and that layer feeds into the order in which we introduce people, without replacing anything.

It's a cultural, recreational layer: it isn't science, it doesn't predict the future and it shouldn't be your only criterion for deciding who to date. If it doesn't interest you, compatibility works the same without it.

15. Free trial and subscription

Neshamai has a free 14-day trial with full access, and then a paid subscription. There are three plans — weekly, monthly and yearly — and the price of each one and what it includes are shown inside the app before any payment. There are no hidden costs or extras: we don't sell boosts, likes or featured spots.

HOW YOU PAY. The subscription is bought inside the app, with the App Store or Google Play account you already use on your phone. The plans, their prices and what each one includes are shown on the plans screen before you buy, and the store takes the payment.

WE NEVER SEE YOUR CARD. Payment details are received and stored by the app store: no card number, full or partial, is ever kept at Neshamai.

Each payment buys the period of the plan you chose. If you change plans, the store handles the change, and access you already paid for is never shortened: if the new plan is shorter, it starts when the current period ends.

Periods already used are not refunded, except where the law requires it. If you paid and we didn't activate your access, we refund the full amount.

We may change the price. A change never affects a month already paid, and it's announced inside the app before it applies.

IT RENEWS ON ITS OWN UNTIL YOU CANCEL. The subscription renews automatically at the end of each period and the store charges you then. You can cancel it whenever you want from your Apple or Google account, up to 24 hours before the current period ends: access continues until the date shown in the app and then the account returns to the free plan.

WHAT YOU BOUGHT IN A STORE IS MANAGED BY THE STORE. If you paid through the App Store or Google Play, renewal, cancellation and refunds are handled from your Apple or Google account, under their terms and their deadlines: we can't cancel or refund that payment ourselves. Write to us anyway and we'll stay with you until it's sorted.

16. Right of withdrawal

If you subscribed, you have 10 CALENDAR DAYS from payment to withdraw and request a refund, with no explanation and no cost (Argentine Consumer Protection Act 24.240, section 34).

To exercise it, write to us from your account's email address with the subject «Arrepentimiento». We refund the amount by the same means you paid, within the legal deadlines. If you bought through the App Store or Google Play, the refund is processed by the store: write to us anyway and we'll handle it with you until it's done.

This right is yours as a consumer and cannot be waived or limited.

17. Deleting your account

You can delete your account whenever you want from Settings → Privacy and data. It's immediate and final: your profile, your photos, your messages, your likes, your matches and your answers are deleted. There's no grace period and no way to recover it.

If what you want is to disappear from the deck without deleting anything, use pause or incognito mode: that's what they're for.

Deleting your account doesn't refund the current month.

18. When we can suspend or close an account

We can suspend or close an account where there's a breach of these terms, substantiated reports, risk to another person, payment fraud or automated use of the app. Where the severity allows it, we give notice first.

If the closure is our decision and there was no breach on your side, we refund the pro-rata part of the month you paid for.

19. Intellectual property

The Neshamai name, the logo, the design, the texts and the software are ours or licensed to us. You can use the app for what it is; you can't copy the code, the design or the database, or use the brand without written permission.

If you send us an idea or a suggestion, thank you: we may use it without that creating an obligation to pay, unless we agree otherwise in writing beforehand.

20. Availability, changes and errors

We work to keep the app available at all times, but we can't guarantee there won't be outages, maintenance or faults. Nor that a feature will stay the same forever: we may change it or remove it, and if it's something important we'll say so.

If an error on our side left you without access to something you paid for, we make up that time.

21. Liability

Neshamai is a place to meet people. WE ARE NOT LIABLE FOR THE CONDUCT OF THE PEOPLE who use the app, nor for what happens at a meeting outside it, nor for the truthfulness of what each person says about themselves.

We are liable for our part: providing the service as advertised, looking after your data and complying with the law. Nothing in these terms limits the rights the law gives you as a consumer, or liability that cannot be limited (wilful misconduct, gross negligence, harm to persons).

22. Complaints, governing law and jurisdiction

Write to us first: the vast majority of things get resolved by answering an email.

These terms are governed by the laws of the Argentine Republic. As a consumer you can complain to the Dirección Nacional de Defensa del Consumidor and through the Ventanilla Única Federal (argentina.gob.ar/produccion/defensadelconsumidor), and before the courts of your domicile.

23. Changes to these terms

We may update them. When a change is important we'll tell you inside the app and the date above changes. No new version applies retroactively to something that already happened.

24. Contact

For anything at all — questions, complaints, privacy, withdrawal — write to us at hola@neshamai.com.