Support
If something isn't working or you have a question, start here.
Write to us
Tell us what happened and which phone you saw it on. A screenshot, if you can, makes it much faster to solve.
hola@neshamai.comWe reply within 48 hours.
I can't sign in
Sign in with the email and password you registered with. If you don't remember it, use “Forgot my password” on the sign-in screen and you'll get an email to choose a new one. If it doesn't show up, check your spam folder.
How the subscription works
Neshamai+ is an auto-renewing subscription: weekly, monthly or yearly. Payment is charged to the account of the store you bought from — App Store or Google Play — when you confirm the purchase, and it renews automatically unless you cancel at least 24 hours before the current period ends.
How to cancel
The subscription is managed from the store where you bought it, not from Neshamai. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → your photo → Payments and subscriptions. Deleting your Neshamai account does not cancel the renewal; you have to cancel it there.
Delete my account
From Settings → Privacy and data you can delete your account and everything you uploaded. It's permanent: it can't be recovered afterwards.
Reporting someone
On anyone's profile there's a button to report them, and another to stop them from seeing you. If you already have a chat with someone, you can end the match from the Chats list: the conversation closes and they can't write to you again. We always look at these. If you're in danger, call the police first.